Alexander Mcqueen Logo SweatshirtRegular price $646.00 Sale price $388.00 - 40%
- Composition: 100% cotton
- Long sleeves
- Ribbed trims
- Embroidered logo detail
- Made in Italy
- Product Code: 599616 Q0Z82 09
- Gender: MEN
- Code: SWE MQ 1 00 01 N91 W2 T
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We do our best to fulfill your order within 2 business days ( Please allow a 24-48 hour processing/handling time prior to your items shipping)
Once fulfilled, we will email you your tracking number so you can track your package. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided.
Tluxy orders will be delivered by Ups or DHL.
Orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following business day.
Delivery costs and times depend on Country of destination and are listed in the below table:
|ITALY||2/3 working days ( 4/6 working remote areas)||
For orders less than €300.00 fee of €8.00
Free for orders over €300.00
|EUROPE||2/5 working days||
For orders less than €550.00 fee of €12.00
Free for orders over 550.00
2/5 working days
For orders less than €550.00 fee of €15.00.
Free for orders over €550.00
|UNITED STATES||3/6 working days||
For orders less than €550.00 fee of €30.00.
For orders over €550.00 fee is €12.00.
|REST OF WORLD||3/6 working days||
For all orders fee of €35.00
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We do not ship to a Postal Box address or a Parcel Locker
- We are unable to redirect orders once items have been dispatched
DUTIES, FEES AND TAXES
For shipments in Italy and the European Union, any taxes are included in the prices displayed on the website.
We currently do not offer pre-paid duties and taxes for shipments outside of the European Union, so please be aware that you could incur in custom duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Tluxy, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Tluxy), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.
We are unable to provide an estimate of these charges, therefore we advise to contact the local customs offices.
All charges for re-importation of goods sent back to Italy and all return delivery charges will be deducted from any refunds.
Please note that, due to customs policies, some orders outside of the European Union may be subject to brokerage fees. Regretfully, any additional fees related to customs procedures are the responsibility of the recipient.
Delivery to United States:
Please note: if, for any reason, a parcel is not collected, any delivery charges or import duties incurred by tluxy.it. for automatic return by DHL will be deducted from your refund. NB: to receive goods in the US, the Consumer Protection Agency requires a valid social number or a Non-US Citizen Import Number - CBP Customs Border Protection Assigned Number. It takes about 10 business days to apply for and receive a CBP assigned number.
The client has the right to return purchased items within 14 days from the date of receipt of the goods. Customers wishing to exercise the right of withdrawal must give notice to TLUXY using the returns area available at the following link: MAKE A RETURN.
The customer can access the returns area and select the order and the products he wishes to return indicating the reason for the return. Our Customer Service will then approve the return request and the customer will receive an email with the instructions to organize the return, through which it will be possible to download all the related documentation.
Once authorized, the customer can prepare the package using the original packaging.
Only one return request per order is allowed.
The cost of returns varies according to the geographical area to which the package has been shipped; for this reason, refer to the table below which gives an indication for each destination. Where due, the cost of the return will be deducted from the refund having checked the integrity of the product/s and after the right of withdrawal has been confirmed.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
|RUSSIA||At Customer's charge*||
|REST OF THE WORLD||€30.00||
* Only for Russia:
To proceed with the return, the customer must enter the return request from the RETURNS AREA of our site. After the return authorization confirmation email, the customer can only return their order independently, we are not able at the moment to provide assistance on returns from Russia.
Therefore, it will be necessary to contact the transport company of preference in order to organize the collection and return the package to our warehouse. On the waybill it must be indicated that the duties will be paid by the recipient (TRADE LUX ITALIA SRL), while the cost of the return shipment will be fully charged to the customer and is not refundable. The goods must be sent by traceable courier to the following address: TRADE LUX ITALIA SRL - Via A. Manzoni 112/b, 80123 Napoli - ITALY. If the package is shipped without a tracking number and is lost, TLUXY declines all responsibility and cannot refund the customer.
TERMS AND CONDITION
The substantial integrity of the product to be returned is an essential condition for exercising the right of withdrawal.
Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.
- Items must be returned with all original labels and tags still attached, packaging and other accessories (dust bags, hangers, garment covers etc.) received with the order.
- When you try on shoes, please do so on a soft, carpeted surface so that the soles are not damaged. If you decide that they’re not quite right, please return them in their original shoe box as it is part of the product, with another solid box around it, preferably the original outer packaging.
If the above return conditions are not wholly or partially met, TLUXY reserves the right to refuse the return, and therefore has the right to return the Product to the User, following payment by the User of all additional shipping costs.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy.
Refunds will be processed as soon as returned items have been checked and accepted by TLUXY.IT
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 10 days and within their next billing statement. Processing time may vary depending on the Credit Card Company.
Orders paid by PayPal and other payments methods will be refunded to the original account.
Refunds will be issued in the same currency as the original purchase.
Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Shipping costs incurred will not be refunded.
You can always contact us for any return question at email@example.com