Shipping
We do our best to fulfill your order within 2 business days ( Please allow a 24-48 hour processing/handling time prior to your items shipping)
Once fulfilled, we will email you your tracking number so you can track your package. Occasionally, some of your items will be shipped separately. In this case, separate tracking numbers will be provided.
Tluxy orders will be delivered by Ups or DHL.
Orders and emails placed between Fridays 12:00pm PST through Sunday, as well as holidays, will be processed on the following business day.
Delivery costs and times depend on Country of destination and are listed in the below table:
| Delivery time |
Shipping costs |
|
| ITALY | 2/3 working days ( 4/6 working remote areas) |
For orders less than €300.00 fee of €8.00 Free for orders over €300.00 |
| EUROPE | 2/5 working days |
For orders less than €550.00 fee of €12.00 Free for orders over 550.00 |
| UNITED KINGDOM |
DHL 2/3 working days |
For all orders fee of €18.00 |
| UNITED STATES | DHL 2/3 working days |
For all orders fee of €25.00 |
| REST OF WORLD | DHL 3/6 working days |
For all orders fee of €45.00 |
Please Note:
- It is the customers responsibility to nominate a safe and secure shipping address. T.LUXY is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
- We do not ship to a Postal Box address or a Parcel Locker
- We are unable to redirect orders once items have been dispatched
DUTIES, FEES AND TAXES
For shipments in Italy and the European Union, any taxes are included in the prices displayed on the website.
We currently do not offer pre-paid duties and taxes for shipments outside of the European Union, so please be aware that you could incur in custom duties, fees and taxes, which are determined once your shipment reaches your country and are payable by you. In addition, orders shipped internationally may be subject to customs clearance procedures that can cause delays beyond our control. If you choose to refuse a shipment from Tluxy, you are responsible for the original shipping charges (even on purchases that included free shipping at a cost to Tluxy), duties, fees, taxes and / or customs charges incurred, and the cost of return shipping.
We are unable to provide an estimate of these charges, therefore we advise to contact the local customs offices.
All charges for re-importation of goods sent back to Italy and all return delivery charges will be deducted from any refunds.
Please note that, due to customs policies, some orders outside of the European Union may be subject to brokerage fees. Regretfully, any additional fees related to customs procedures are the responsibility of the recipient.
Delivery to United States:
Please note: if, for any reason, a parcel is not collected, any delivery charges or import duties incurred by tluxy.it. for automatic return by DHL will be deducted from your refund. NB: to receive goods in the US, the Consumer Protection Agency requires a valid social number or a Non-US Citizen Import Number - CBP Customs Border Protection Assigned Number. It takes about 10 business days to apply for and receive a CBP assigned number.